Due to the COVID-19 pandemic, our Customer Support team is currently experiencing high volumes and longer wait times for chat, phone, and email responses. We apologize for this inconvenience and appreciate your patience.

If you need immediate support for gambling-related issues

call the confidential BC Gam Info Line, available 24 hours a day, 7 days a week at




Email us

A customer service representative will be with you within 48 hours of inquiry.

Privacy Notice: Your personal information is collected in accordance with the Freedom of Information and Protection of Privacy Act, British Columbia, and will be used, accessed, disclosed and stored by BCLC and its service providers both inside and outside of Canada for quality assurance, training and security purposes and to address your enquiry. At the time you submit your information, you agree to the above. Questions? Contact BCLC’s Customer Support Centre.


To speak to a GameSense Advisor, call our customer support team in B.C. toll free at:


Customer Support Centre hours:

Daily 7 a.m. to midnight Pacific Time


Chat live with a customer support representative.

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